These same Lean principles have since been increasingly applied to the service sector. This includes a wide range of public sector organisations where the improvements demanded both by the public and by government mean that the opportunities for service and efficiency gains that Lean offers can no longer be ignored.
In simple terms, Lean is a systematic method to improve an organisation’s capability to meet customer demands and eliminate all types of waste through service re-design and employee-driven continuous improvement actions. It identifies ways to deliver improved customer service at lower cost; in other words “achieving more with less”.
Over many years our understanding of what works – and what doesn’t – has grown. We offer: